Define
Confirm initial triage and the expected result.
Incident response
Contain the incident, understand what happened and move safely into recovery.
Investigation, containment, malware analysis and post-incident reporting for suspected or confirmed security events.
Initial triageEvidence preservationContainment guidance
The operational challenge
Incident response: the priority behind the work.
During a suspected incident, teams need to coordinate evidence, containment decisions and recovery ownership. Response begins by agreeing who can authorize action and what information is available.
Specialist services
Choose the capability that matches the work.
Start with the service area below or contact us to map the right combination for your environment.
Incident detection & investigation
Turn suspicious activity into a clear, evidence-led incident picture.
Rapid triage and investigation of alerts, unusual activity, compromised accounts and suspected intrusion.
Incident response & malware analysis
Contain malicious activity and understand the code behind it.
Incident response combined with static and dynamic malware analysis to support containment and recovery.
Post-incident analysis & reporting
Turn incident evidence into a stronger security program.
Detailed reconstruction, lessons learned, control-gap analysis and reporting after containment.
What’s included
A focused incident response scope.
Maintain a documented incident record and recovery plan, distinguishing confirmed findings from questions still under investigation.
Initial triage
Evidence preservation
Containment guidance
Root-cause investigation
Recovery support
Post-incident reporting
Platforms & workflow
Technology relevant to incident response.
The final scope identifies the applicable Endpoints, Servers, Cloud logs environment, access boundaries and responsible owners.
01Endpoints
02Servers
03Cloud logs
04Network evidence
05Malware analysis
06Forensics
Who it’s for
Teams that need incident response expertise.
Hosting and cloud providers
SaaS and technology teams
Managed service providers
Organizations with complex infrastructure
How the engagement works
From incident response scope to accountable delivery.
Prepare
Agree access for Endpoints and Servers.
Deliver
Complete evidence preservation with visible ownership.
Handover
Document containment guidance and follow-up actions.
Questions before onboarding
Planning incident response.
What can incident response include?+
The starting scope can include initial triage, evidence preservation, containment guidance. The final responsibilities and deliverables are confirmed during discovery.
Which platforms can be covered?+
Relevant environments can include Endpoints, Servers, Cloud logs, Network evidence. Exact versions, access and technical boundaries are reviewed before work begins.
Who is this service designed for?+
This service is commonly used by hosting and cloud providers, saas and technology teams, managed service providers. The engagement can support an internal team or a clearly defined outsourced function.
What happens after discovery?+
Maintain a documented incident record and recovery plan, distinguishing confirmed findings from questions still under investigation.
Let’s make the next shift easier.